Returns & Refunds Policy

At AUBIKA, we are committed to providing high-quality VR accessories and a reliable shopping experience. Please read our Returns & Refunds Policy carefully before placing an order.

1. General Return Policy

Due to the nature of international shipping and cross-border logistics, AUBIKA does not accept returns for change of mind, incorrect purchases, or non-product-related reasons.

This includes, but is not limited to:

  • Ordering the wrong product or model
  • No longer needing or wanting the product
  • Personal preference regarding color, size, comfort, or appearance
  • Delays caused by customs clearance, local carriers, or force majeure events

Please make sure to carefully review the product details, compatibility information, shipping address, and order information before completing your purchase.

2. Refunds for Product Quality Issues

If your product has a confirmed quality issue, defect, or malfunction, you may be eligible for a refund, replacement, or other appropriate solution.

Examples of product issues may include:

  • The product does not function properly
  • The product is damaged upon arrival
  • Missing parts or accessories
  • The product received is significantly different from what was ordered
  • Compatibility issues caused by incorrect product information on our website

To request support, please contact us at info@aubika.store within 7 days of receiving your order.

When contacting us, please provide:

  • Your order number
  • A clear description of the issue
  • Photos or videos showing the problem
  • Photos of the product packaging and shipping label, if applicable

Once we receive your request, our customer service team will review the information and provide a solution based on the specific situation.

3. Damaged Products or Packaging

If your product arrives damaged due to overseas shipping or logistics, please contact us as soon as possible.

If the packaging is damaged but the product itself is not affected, this may not qualify for a refund. However, if the packaging damage affects the usability, safety, or condition of the product, we will evaluate the case and may offer a refund, replacement, or other solution.

4. Non-Returnable Situations

Refunds or replacements may not be available in the following situations:

  • The issue is reported after the required time period
  • The product has been misused, modified, disassembled, or damaged by the customer
  • The product has normal wear and tear
  • The product is damaged due to improper installation, improper storage, or unauthorized repair
  • The customer provides an incorrect or incomplete shipping address
  • The package is lost or returned due to the customer’s failure to collect it
  • The product is not compatible because the customer selected the wrong model or version

5. Return Shipping

Because AUBIKA ships products internationally, returns may not always be required or accepted.

If a return is necessary and approved by our customer service team, we will provide return instructions. Please do not return any product without contacting us first.

Unauthorized returns may not be accepted or refunded.

If the return is caused by a confirmed product quality issue, AUBIKA may cover reasonable return shipping costs or provide an alternative solution.

If the return is caused by customer reasons, the customer may be responsible for return shipping costs, customs duties, taxes, or other related fees, where applicable.

6. Refund Processing

Once your refund request is approved, the refund will be processed to your original payment method.

Please note that refund processing times may vary depending on your payment provider, bank, or credit card company. It may take several business days for the refund to appear in your account.

Shipping fees, customs duties, taxes, and transaction fees may not be refundable unless required by applicable law or unless the issue is caused by AUBIKA.

7. Order Cancellation

If you need to cancel your order, please contact us at info@aubika.store as soon as possible.

If your order has not yet been processed or shipped, we may be able to cancel the order and issue a refund.

Once an order has been shipped, it cannot be canceled. In this case, our Returns & Refunds Policy will apply.

8. Exchanges and Replacements

For confirmed product defects, missing parts, or incorrect items, AUBIKA may offer a replacement instead of a refund.

Replacement availability depends on product inventory, destination country, and shipping conditions.

9. Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights you may have under the laws of your country, state, or region.

If local consumer protection laws provide additional rights, those rights will apply where required by law.

10. Contact Us

If you have any questions about returns, refunds, replacements, or product issues, please contact our customer service team:

Email: info@aubika.store

We will do our best to review your request and provide a suitable solution.