Shipping Policy
At AUBIKA, we are committed to delivering high-quality VR accessories to our customers in a timely and reliable manner. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed, excluding weekends and public holidays.
During peak seasons, product launches, holidays, or promotional periods, order processing may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
2. Shipping Destinations
AUBIKA ships to selected countries and regions where our logistics partners are able to provide reliable delivery services.
Shipping availability may vary depending on the destination, product type, local regulations, and carrier restrictions. Certain VR accessories containing batteries may be subject to additional shipping restrictions in some regions.
3. Shipping Methods and Delivery Time
Estimated delivery times vary depending on your shipping destination and the shipping method available at checkout.
Typical delivery times may include:
- Standard Shipping: approximately 7–15 business days
- Expedited Shipping: approximately 3–7 business days, where available
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspections, carrier delays, weather conditions, holidays, incorrect address information, or other circumstances beyond our control.
4. Shipping Fees
Shipping fees are calculated and displayed at checkout based on your delivery address, selected shipping method, product weight, and order value.
From time to time, AUBIKA may offer free shipping promotions. Any free shipping offer will be subject to the terms displayed on our website at the time of purchase.
5. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may be applied by your local customs authority.
These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees required by their country or region.
AUBIKA is not responsible for delays caused by customs clearance procedures.
6. Tracking Information
Once your order has shipped, we will provide tracking information by email where available.
Please allow some time for the tracking details to update after the carrier receives the package. If your tracking information has not updated for several days, you may contact us for assistance.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is delayed, returned, or lost due to an incorrect or incomplete address, AUBIKA may not be responsible for reshipping costs or replacement. If you notice an address error after placing your order, please contact us as soon as possible at info@aubika.store.
8. Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost in transit, or arrives damaged, please contact us at info@aubika.storewith your order number and relevant details.
For damaged packages, please include clear photos of the package, shipping label, and damaged product. We will review the issue and assist you according to the situation, which may include contacting the carrier, arranging a replacement, or providing another appropriate solution.
9. Failed Delivery or Returned Packages
If a package is returned to us due to failed delivery, refusal of delivery, unpaid customs fees, or an incorrect address, we will contact you to determine the next steps.
Additional shipping fees may apply if the order needs to be reshipped.
10. Pre-Order or Backorder Items
If your order contains pre-order or backorder items, the entire order may be shipped once all items are available unless otherwise stated.
Estimated shipping dates for pre-order products are provided for reference only and may change due to production, logistics, or supply chain conditions.
11. Contact Us
If you have any questions about your order or this Shipping Policy, please contact us:
AUBIKA Support
Email: info@aubika.store